Last updated: 15 August 2026

These Membership Terms apply when an independent cleaner creates an account, purchases directory membership or uses the cleaner-only features of Cleaner Warwickshire. By joining, you agree to these terms and the Privacy Notice.

1. About Cleaner Warwickshire

Cleaner Warwickshire is an advertising directory for independent cleaning businesses. It is not a cleaning agency, employer, introducer of guaranteed work, booking service or party to arrangements between cleaners and customers. Cleaners and customers decide whether to work together and agree services, prices, payment, access, cancellation and other terms directly.

2. Eligibility and independent status

• You must be at least 18 and have authority to advertise the cleaning business.
• You operate as an independent business and are not employed by Cleaner Warwickshire.
• You are responsible for tax, insurance, registrations, licences, working practices and legal duties applying to your business.
• You must decide for yourself whether a customer, location or job is suitable and safe.

3. Your profile and claims

You must provide accurate, current and lawful information and keep your profile updated. You must have permission to use every photograph, logo, testimonial, link and piece of content you submit. You grant Cleaner Warwickshire a non-exclusive licence to host, reproduce, format and display that content for operating and promoting the directory.

Insurance and DBS information displayed on a profile is supplied by the cleaner. Unless Cleaner Warwickshire expressly confirms otherwise in writing, it does not inspect policies, verify cover, authenticate DBS certificates or endorse a cleaner. A cleaner must not claim to be insured or DBS checked unless the claim is accurate and can be evidenced. Customers are advised to make their own checks.

4. Membership price, trial and renewal

• Directory membership is £25 per month unless a different price is clearly shown before checkout.
• The first 100 qualifying cleaners receive three calendar months free. Payment details are required when the trial begins, but no membership fee is taken during the stated trial period.
• After the free period, membership automatically renews at £25 each month until cancelled.
• The checkout page shows the applicable trial end or first billing date. Stripe processes payments; Cleaner Warwickshire does not store full card details.
• A free place is personal to the qualifying account, cannot be transferred or exchanged for cash, and may be refused where duplicate, misleading or abusive registrations are identified.

5. Cancellation and refunds

You may cancel through the Stripe customer portal available from your cleaner dashboard. Cancellation normally takes effect at the end of the current trial or paid billing period, and the profile may remain live until that period ends. No further renewal should then be taken.

Fees already charged are normally non-refundable for an elapsed or current membership period, except where required by law or where Cleaner Warwickshire agrees otherwise. Nothing in these terms limits statutory rights that cannot lawfully be excluded.

6. Customer enquiries and WhatsApp community

Cleaner Warwickshire may share customer cleaning requests within its private cleaner WhatsApp community. A request is not a booking, allocation or promise of work. You may respond only when the location, timing and work suit you. Contact the customer only through the details they authorised for sharing and only about that enquiry.

• Do not copy, publish, forward or reuse customer information for unrelated purposes or marketing.
• Do not share the private community invitation.
• Communicate respectfully and do not pressure, mislead or harass customers or other members.
• Delete customer details when they are no longer needed for the enquiry and follow applicable data-protection law.

7. No guarantee of enquiries or results

Membership purchases advertising access, not a guaranteed number of views, enquiries, replies, bookings, income or geographic exclusivity. Customer demand, competition and availability vary. Cleaner Warwickshire does not select a cleaner for a customer and is not responsible if a customer does not respond or chooses another business.

8. Conduct and prohibited use

You must not use the website or community unlawfully; impersonate another person or business; submit false credentials; upload harmful or infringing material; attempt to interfere with security; scrape personal information; send spam; or behave in a way likely to harm customers, other cleaners or the directory.

9. Suspension and termination

Cleaner Warwickshire may hide a profile, restrict community access or suspend or terminate membership where payment fails, information appears false or unlawful, these terms are breached, safety or privacy concerns arise, or action is reasonably needed to protect the service or its users. Where appropriate, we will explain the concern and allow a reasonable opportunity to respond. Serious or urgent matters may require immediate action.

10. Availability and changes

We aim to keep the directory available but cannot promise uninterrupted or error-free access. Features may be updated, replaced or withdrawn for maintenance, security, legal or operational reasons. Material membership changes will be communicated where reasonably practicable.

11. Responsibility and liability

Each cleaner is responsible for their services, statements, conduct and dealings with customers. Cleaner Warwickshire is not responsible for contracts, payments, property access, quality of work, damage, injury, disputes or losses arising between an independent cleaner and customer.

To the fullest extent permitted by law, Cleaner Warwickshire is not liable for indirect or consequential loss, loss of profit, loss of opportunity, or reliance on another user’s information. Nothing excludes or limits liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.

12. Privacy

Personal information is handled as described in the Privacy Notice. Cleaner members must handle customer information lawfully and securely as independent businesses.

13. Complaints and contact

For a membership question, complaint or cancellation problem, contact Cleaner Warwickshire on WhatsApp at 07490 594601. Please provide the email address used for membership, but never send payment-card details through WhatsApp.

14. General terms

If one provision is unenforceable, the remaining provisions continue. A delay in enforcing a right does not waive it. These terms and the information shown at checkout form the agreement concerning directory membership. English law applies and the courts of England and Wales have jurisdiction, subject to any mandatory rights that apply.